These were the scenes at 10:30 Saturday 20th October outside St Andrews and the Gillies Medical Centres as several hundreds of elderly and frail patients had to queue for their annual flu jab.
Together with the Hackwood Partnership they recently merged with in July 2018 to form the Acorn Health Practice, looking after 44,500 patients – that’s nearly half of the Basingstoke population.
I was on the scene speaking to residents.
Speaking to one resident she asked me how she was supposed to help her frail 92-year-old father queue in the cold to receive a Jab, others were plainly bewildered about what was happening.
Another said “It wasn’t like this before they got so big, last year you could just pop in and you were seen in a matter of minutes. Why text me to come if they knew they couldn’t cope”
This is not the first time I have received complaints from patients of the practice about poor levels of service since the merger. Its an easy excuse to blame stocks of vaccine for this fiasco but manufacturers are reported in the press as saying stocks are not an issue. Its more likely to be poor organisation and ordering systems.
I just don’t understand why patients are being told to come along to flu jab sessions and then having to queue in the cold like this.