The Gillies and Overbridge Medical Partnership, Brighton Hill, which is run by the Acorn Health Partnership following the merger of three GP surgeries, has been inspected by the Quality Care Commission who have issued it with a ‘requires improvement’ rating. During the visit, inspectors found the patient safety was being put at risk.
At the time of the merger residents were unhappy and immediately noticed problems getting appointments and confusion over which surgeries to attend. A year on and the situation is even worse. when we are out and about in the ward and in our Councillor Surgeries you tell us that waiting for 5 week for an appointment and even three weeks for a telephone appointment is the norm.
Try to get through on the phone is usually described as a “nightmare”
Your Labour Councillors are working hard to put the Care Commissioning Group under pressure to improve the performance of GP’s in Basingstoke. At the moment they don’t even monitor waiting times for appointments or getting through on the phone.
There is now a special task group looking at the situation to see what might be done. You can see Councillor Kim Taylor’s speech in the Council Chamber here https://brightonhill.online/bhtv/